Our Industry-Leading Customer Care Standards
Earning and maintaining the trust of our customers is at the core of the DARCARS mission. For over 45 years, we have proudly served our communities by providing exceptional deals and dedicated support. Since our founding in 1977, millions of customers each year have trusted DARCARS for their vehicle sales and service needs.
We deeply appreciate our loyal customers and their continued trust in us, which motivates us to continually improve and exceed expectations in every aspect of our service.
We understand that your experience as a customer extends beyond signing the paperwork and receiving the keys. We have made a deliberate investment in both our staff and services to ensure that every customer receives the exceptional service and attention they deserve.
Our customer service offerings include:
- Dedicated Experts — Our specialists will take the time you need to ensure you are fully comfortable with your vehicle's capabilities, technology, and safe operation.
- Guest Experience Managers and a Dedicated Customer Relations Team — We provide ongoing support and care not just on the day of purchase, but whenever you have questions. Whether you need assistance with operating your vehicle, accessing its technology, or syncing it with your personal devices, our team is here to help.
- Live Receptionists — To ensure you spend minimal time navigating automated phone menus.
Have a Customer Question or Concern?
If you have any questions or concerns about your upcoming or recent purchase, vehicle service, invoice, or charges, we want to hear from you so we can ensure you are 100% satisfied.
Call us at 1-800-327-2277 (9am-5pm ET) to speak with a member of our customer relations team. You can also reach us via email at customerrelations@darcars.com
Additionally, you can contact your local dealership directly. Please select your dealership from the list here to find the appropriate contact information.
DARCARS in the Community
When we founded DARCARS in 1977, we never imagined how fortunate we would be to partner with so many meaningful causes in the communities we serve. We’re grateful for the chance to give back and support these important initiatives that are near and dear to our hearts. If you would like to learn more about how we’re supporting our communities and making a difference beyond the dealership, please click here.
Frequently Asked Customer Service Questions
Where do I go if I have specific questions?
Call us at 1-800-327-2277 (9am-5pm ET) to speak with a member of our Customer Relations team or email us at customerrelations@darcars.com. You're also welcome to contact your local dealership directly.
Do I need to make an appointment if I have a question about my vehicle?
We encourage you to call or email us in advance to ensure that someone will be available to assist you when you arrive at the dealership. However, if you come by without an appointment, rest assured that our team is well-staffed to provide prompt personal assistance.
What does MSRP mean?
MSRP stands for Manufacturer's Suggested Retail Price, which is the price a carmaker recommends for a vehicle. This is not an offer for sale and does not account for price changes due to market conditions, taxes, fees, or optional add-ons that customers may select.
How do I fully access and understand the technology in my car?
Please feel free to give us a call or send us an email to schedule a personalized walkthrough of your vehicle’s technology. Modern cars are packed with exciting features, and we’re here to help you make the most of them.
Can you explain the charges for my vehicle beyond the base cost?
Our optional add-ons for vehicle sales vary based on the make and model, and may include items such as DARCARS Assurance, technology packages, factory accessories, extended warranties, maintenance plans, and more. Additionally, vehicle purchase contracts may include an optional sales commission charge, which helps cover the compensation for our sales and support staff, as well as the ongoing responsibilities they manage long after the sale. We provide customers with an Elected Options form that clearly list these optional vehicle charges you may include when purchasing a vehicle, and our sales team is trained to guide you through it.
If you have questions about a specific charge on your bill of sale, please contact us so we can go over it in detail with you.
What is an optional sales commission charge?
Our optional sales commission charge is an optional, fully disclosed charge that helps cover part of the compensation for our sales and support staff, as well as their ongoing responsibilities after a sale. This charge is entirely optional and not required by law, allowing you to decide if you wish to contribute to the commissions of the employees who assisted you with your vehicle purchase.
What is a Dealer Processing Charge, and why is it on my bill of sale?
Dealer Processing Charge is a state-regulated fee applied to all New and Used vehicle sales to cover costs associated with any or all of the following services:
- The preparation of written documentation of the transaction;
- Obtaining the title and license plates for the vehicle;
- Obtaining a release of lien;
- Filing title documents with the DMV;
- Retaining documentation and records of the transaction;
- Complying with federal or State privacy laws; or
- Other administrative services concerning the sale of the vehicle
- The Dealer Processing Charge is not required by law.
If you have questions about a specific charge on your bill of sale, please contact us so we can go over it in detail with you.